In this series on what Great Managers do I’m providing insights, tips and tools that you can use to improve your management effectiveness. Even if you’re not a manager, through these posts you can learn to evaluate how well you’re being managed. If you think it’s time to get a new manager then check out our Career Services here
Key # 2 - Setting Key Performance Expectations
Once you’ve hired talented people it’s critically important that they know what is expected of them. However, be careful with what conventional wisdom suggests:
Set expectations by defining the right steps
What Great Managers do
When setting expectations they define the right outcomes not the right steps
The simple distinction here...