What do Great Managers Do - Part 2?

performance Oct 23, 2018
In this series on what Great Managers do I’m providing insights, tips and tools that you can use to improve your management effectiveness. Even if you’re not a manager, through these posts you can learn to evaluate how well you’re being managed. If you think it’s time to get a new manager then check out our Career Services here
 
In an earlier post, I featured the first thing that Great Managers do: they hire for Talent, not just experience and qualifications. You can learn more about how they do this here.

Key # 2 - Setting Key Performance Expectations

Once you’ve hired talented people it’s critically important that they know what is expected of them. However, be careful with what conventional wisdom suggests:
 
Conventional Wisdom
 
Set expectations by defining the right steps
 
What Great Managers do
 
When setting expectations they define the right outcomes not the right steps
 
The simple distinction here...
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