The webinar was presented by Simon Horton, negotiation expert and author of The End of Conflict, and Laurence Whelehan, coach and trainer specialising in evidence-based approaches to managing conflict and building trust.
The session combined thought-provoking insights, live demonstrations, and practical tools to help HR professionals and managers defuse tension, rebuild collaboration, and navigate the human side of conflict in the age of AI.
It concluded with an engaging Q&A, where participants shared experiences and explored ways to apply these techniques within their own organisations.